Job Description


The Implementation Analyst supports the configuration, installation, and implementation of new and modified DHIS 2 client instances. Our projects often span time zones and hemispheres, and it's your job to ensure that all the players have what they need to progress and meet deadlines.

Implementation Analysts specialize in reviewing, measuring, analyzing, assessing, and reporting on the performance of our projects. The right candidate for this position is passionate about analyzing data, communicating findings, and turning data into actionable information. They create and analyze documentation including but not limited to data flows, system context diagrams, process flows, and business requirements.

The Implementation Analyst works closely with the Solutions and Implementation Teams and reports to the Director of Client Services. This position requires up to 10% international travel.


  • Assisting in gathering and documenting business and functional requirements

  • Creating screen mock-ups to help clients visualize requirements

  • Supporting the creation of the system design and functional specifications for new DHIS 2 projects

  • Documenting vision and scope, including monitoring changes throughout project lifecycles

  • Delivering professional and timely client communications regarding project status updates, ongoing support items, and implementation services

  • Creating test scenarios, test plans, and execution of test cases using various test scenarios to deliver quality results to clients

  • Writing technical procedures and documentation for the applications including operating procedures, user guides, and more

  • Documenting feedback to implement process improvements

  • Participating in weekly meetings with the Services team to discuss progress and issues to be resolved


  • Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel

  • Advanced spreadsheet and SQL or relevant database experience

  • Previous client service experience supporting projects for the complete lifecycle, with competing resources and priorities in an agency environment

  • Proven technical writing ability

  • Strong sense of self-guided focus and excellent attention to detail while working in a very fast-paced environment


  • DHIS 2 experience highly desired

  • Proficient understanding of web markup, including HTML5, CSS3

  • Working knowledge of web APIs is a significant advantage

  • Programming skills such as Python or Javascript is highly desirable

  • Experience with support desk software (Zendesk, Freshdesk, etc) is a bonus

  • Experience with meeting facilitation and/or leading workshops

  • Experience working with NGOs

  • French, Spanish, or Portuguese

Candidates should ideally have some project experience, preferably with health information systems in the developing world, and strong communication skills to work across a variety of skill levels and international settings. Don't know DHIS 2 but still want to work with us? Don't worry - if you have the right skill sets and attitude, we will train you.

Company Description
BAO Systems is the largest US-based DHIS 2 consulting and hosting firm in North America. We're changing how Governments, NGOs and international agencies, collect, analyze and report their data. Our platform as a service offering of DHIS 2 is modernizing how open source health information management systems are configured and deployed. Since our founding in 2012, we have worked at a global scale to solve tough challenges faced by organizations across a variety of sectors, including health, education, sanitation, refugee assistance and nutrition. We are headquartered in Washington, D.C. with staff and consultants in Europe, Africa and Asia.

Associated topics:
business, business analysis, business intelligence, business systems, consultant, information technology consultant, marketing, sales, sap, senior consultant

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